RETURNS, EXCHANGES & WARRANTY

RETURNS, EXCHANGES & WARRANTY

At Jack Abrahams, we stand behind the quality and craftsmanship of our products. Whether you need to make a return or have an issue with a product, we're here to help.

RETURNS & EXCHANGES

Jack Abrahams accepts returns of unworn and unused merchandise with the original tags attached within 60 days of placing your order.

To be eligible for a return:

  • Products must be unused, unaltered, and unwashed.

  • Merchandise must be returned in its original condition.

  • Original tags and packaging must be included.

  • The return must be initiated within 60 days of placing your order.

Original shipping fees are non-refundable. Customers are responsible for return shipping costs.

Once your return has been delivered to us, please allow approximately 5–7 business days for processing.

Please note that items sent back without prior return authorization may take longer to process and refund.

Any merchandise returned that does not meet the requirements above may be denied and returned to the customer.

If your return meets these requirements, please use our Start a Return option to begin the process.

PRODUCT WARRANTY

We design our products with durability, functionality, and thoughtful craftsmanship in mind, and we stand behind the quality of what we make.

Jack Abrahams products are covered by a 2-Year Limited Warranty against defects in materials and workmanship under normal, intended use.

Wheeled products are covered by an extended 5-Year Limited Warranty.

The warranty period begins on the original date of purchase. Proof of purchase may be required when submitting a warranty claim.

WHAT OUR WARRANTY COVERS

Our warranty covers defects in materials and workmanship that occur under normal, intended use during the applicable warranty period.

Depending on the product, covered defects may include:

  • Defective or non-functional zippers

  • Broken or defective buckles, clips, or hardware

  • Handles or straps that detach or fail due to a manufacturing defect

  • Stitching or seams that come apart prematurely

  • Structural defects affecting the normal functionality of the product

  • Material defects determined to be the result of manufacturing

Each warranty claim is reviewed individually to determine whether the issue qualifies as a manufacturing defect.

WHAT OUR WARRANTY DOES NOT COVER

Our warranty does not cover damage resulting from normal wear and tear, accidents, misuse, improper care, or circumstances outside of the manufacturing process.

This includes:

  • Normal wear and tear

  • Scratches, scuffs, stains, fading, or discoloration

  • Damage caused by airlines, baggage handlers, or other transportation providers

  • Damage caused by improper handling, storage, or cleaning

  • Cuts, tears, burns, or abrasions caused by external objects

  • Damage caused by overloading or using the product beyond its intended purpose

  • Lost or stolen products

  • Cosmetic changes that do not affect the functionality of the product

Natural wear over time is expected and is not considered a manufacturing defect.

WHAT HAPPENS IF MY WARRANTY CLAIM IS APPROVED?

If we determine that your product has a qualifying manufacturing defect within the applicable warranty period, Jack Abrahams may, at our discretion:

  • Repair the product;

  • Replace the product with the same or a comparable item; or

  • Provide another appropriate resolution based on the circumstances of the claim.

If the original product, color, or style is no longer available, we may offer a comparable replacement.

HOW TO SUBMIT A WARRANTY CLAIM

If you believe your product has a manufacturing defect, please contact our Customer Support team and provide:

  1. Your order number or proof of purchase

  2. Your full name and email address

  3. Clear photos showing the issue

  4. A brief description of the issue and how it occurred

Our team will review your claim and contact you with the next steps.

Please do not ship your product back before your warranty claim has been reviewed and approved by our Customer Support team.

WRONG OR DEFECTIVE ITEM?

If you received the wrong item or your product arrived defective, please contact us immediately so our Customer Support team can assist you.

WE'RE HERE TO HELP

Quality and reliability are at the core of Jack Abrahams. If something doesn't perform the way it should, we want to hear about it.

Our Customer Support team will review your case and help determine the appropriate solution.

ABOUT

We believe a brand is only as strong as the people behind it. That's why we invest in the communities that make a real and lasting difference. By supporting the people and places around us, we aim to build connections that go beyond business and create a positive impact that extends far beyond our products.

At Jack Abrahams, standing behind our products is at the core of everything we do. We believe quality isn't just a feature—it's a responsibility, which is why we focus on thoughtful design, durable materials, and careful craftsmanship to create products built to last. Rather than chasing fast trends, we prioritize longevity and reliability so our customers can depend on what they carry every day, building trust through products that are made to stand the test of time.